Warranty & Limited Warranty

Primary Flow Signal, Inc. (PFS) warranties merchandise provided and sold under contract to unrelated third parties.

All merchandise provided but not manufactured by PFS shall be under the warranty provided by the original equipment manufacturer. All merchandise manufactured by PFS shall be free from defect in workmanship or material for a period of (12) months following the earliest date of delivery to customer or first installation. Unless otherwise noted, all merchandise shall be of first quality materials and workmanship and subject to all quality certifications as may be in effect at the time of shipment, or as provided for otherwise by contract. All merchandise is compliant with relevant approved PFS submittal.

This warranty shall be operative conditioned upon the following:

  • Applicable merchandise is properly stored, handled, installed, and commissioned per relevant PFS O&M specifications.
  • Merchandise has not been modified, changed or reconfigured, unless at the express direction and compliant with official instruction and specification provided by authorized personnel of PFS.
  • Operating conditions including but not limited to line fluid, pressure, and temperature are consistent with parameters established and confirmed by approved PFS submittal.

Misuse, abuse, accident, negligence of others, acts of God, war, terrorism, natural disaster, or and other events outside the direct control of PFS and not directly related to defects in workmanship or material are expressly excluded from this warranty. PFS must be fully and timely paid for all merchandise prior to filing any claim.

Notice of defect claimed under this warranty must include the discrete PFS serial number of the affected merchandise and be made in writing within 20 business days of first identification of defect with such report being made to the principle address of PFS below provided or as may then prevail:

warrantyPrimary Flow Signal, Inc.

800 Wellington Avenue
Cranston, RI 02910 USA
Attention: Customer Service Director-Warranty
Tel: 401-461-6366
Fax: 401-461-4450

Upon determination that an event is subject to warranty, as sole remedy, PFS, at its discretion, shall either repair or replace affected merchandise as rapidly as is reasonably possible at its own expense. Under no circumstances shall PFS be liable for consequential or indirect damages, nor for any value exceeding the original cost as evidenced by original invoice for the affected merchandise reduced proportionally by the ratio of years of good service divided by the total warranty period. This enumeration constitutes the entirety of warranty liability assumed by PFS in connection with the provision of said merchandise. No other obligation(s), either expressed or implied are assumed by PFS.

PFS’s metering solutions are designed and manufactured in the United States by the industry’s largest team of specialized hydraulic engineers, backed by extensive laboratory and field testing, ISO 9001 certification, and efficient vertically-integrated facilities.